TL;DR

Senior Product Manager (Fintech): Leading the vision and execution for %hirify_global%'s Program Services platform, focusing on operational tools for managing card programs, disputes, fraud, and user onboarding. Focus on building efficient and compliant solutions while empowering internal operations teams.

Location: New York, New York, United States. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.

Company

%hirify_global% creates card issuing and payment infrastructure for technology companies that just works.

What you will do

Define and execute product vision for %hirify_global%'s operational tooling suite, including dispute management, fraud engine, transaction monitoring, KYC/KYB onboarding, and customer service infrastructure.
Build case management systems, customer service dashboards, and workflow tools that balance operational efficiency with user experience.
Balance automation with human oversight in compliance-sensitive areas like fraud investigation and dispute management.
Deliver production-ready products with measurable impact, reducing time-to-resolution, lowering operational costs, or improving detection accuracy.
Develop a deep understanding of operations teams' needs through user research, observation, and analysis.
Balance competing priorities between different user segments and stakeholder groups.

Requirements

7+ years of product management experience in fintech or financial services, with a strong track record of shipping operational tooling or B2B infrastructure products.
Proven track record building products that operations teams use daily, such as case management systems, workflow tools, operational dashboards, or fraud monitoring platforms, with some familiarity with agentic workflows.
Strong understanding of APIs, data flows, and system integration.
Metrics-driven mindset with a track record of defining and improving operational metrics.
Experience working effectively with operations, compliance, risk, and engineering teams in complex, matrixed organizations.

Nice to have

Experience working for fintech or payment platforms.
Background in fraud/risk product management or compliance tooling.
Experience with AI/ML applications in fraud detection or workflow automation.
Understanding of card network operations and dispute flows (Visa/Mastercard).
SQL proficiency or data analysis experience.

Culture & Benefits

Health, vision, and dental insurance; HSA Contribution Match.
Unlimited PTO.
401(k) match.
Voluntary Life Insurance and AD&D.
3% cashback on all Privacy purchases.
12-weeks fully paid parental leave.
Work From Anywhere: work from anywhere in the world 4-weeks each year.
5-Year Fully Paid 4-Week Sabbatical Program.
In-office employees receive $50/month towards commute and free lunch every Tuesday and Thursday.