TL;DR

Manager, Member Services (Medtech): Leading and scaling a member services function supporting a pharmacy-enabled medication access program with an accent on performance outcomes, staffing capacity, and cross-functional alignment. Focus on operational risk management, compliance adherence, and audit readiness for medication access workflows.

Location: Fully remote within the United States. This role requires active work authorization in the US.

Salary: $106,000 - $125,000 per year.

Company

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.

What you will do

Lead, coach, and develop Team Leads and Member Services Associates to meet quality, productivity, and member experience expectations.
Own performance outcomes for medication access, including resolution time, pharmacy turnaround, quality scores, and member satisfaction.
Serve as the primary operational partner for pharmacy vendors, managing escalation patterns and workflow alignment.
Lead process improvements and tooling enhancements across pharmacy, insurance, and member workflows.
Manage operational risk, compliance adherence, and audit readiness for medication access workflows.

Requirements

5+ years of experience in healthcare operations, member services, pharmacy operations, or insurance support.
2+ years of people management experience in complex, high-volume support environments.
Strong understanding of pharmacy fulfillment, insurance coverage, and medication access workflows.
Proven ability to manage operational risk, escalations, and cross-functional dependencies.
Strong leadership, communication, and decision-making skills.
This role requires active work authorization in the US.

Nice to have

Experience leading teams supporting specialty or high-demand medications.
Background in prior authorization, benefit investigation, or pharmacy partnerships.
Experience scaling new programs or standing up new service lines.
Experience with Zendesk or other CX tools.
Fluency in Spanish or another commonly spoken member language.

Culture & Benefits

Access to the full Maven platform and specialists.
Hybrid work, in-office meals, and work-together days.
16 weeks of 100% paid parental leave and new parent stipend.
Annual professional development stipend and access to a personal career coach.
401K matching for US-based employees, with immediate vesting.

Manager, Member Services – Medication Access & Support Programs (Medtech)