TL;DR

Team Manager (AI): Leading operations for Speech and Language Solutions, focusing on managing a team of ML Data Associates, ensuring quality compliance, and driving process improvements for next-generation AI models. Focus on analyzing productivity metrics, implementing methodologies like Kaizen, and providing feedback to enhance team performance and AI data solutions.

Location: Must be based in Costa Rica

Company

%hirify_global% is at the forefront of machine learning technology, delivering high-quality data solutions that power the next generation of AI models and revolutionize user experiences.

What you will do

Manage a team of approximately 25 ML Data Associates.
Ensure ML data workflows are quality compliant and meet service level agreements (SLAs) and task completion targets.
Analyze productivity and efficiency metrics for ML data operations, highlighting trends and gaps.
Identify risks, manage escalations, and provide status reports to Program Management and global operations leads.
Provide regular, formal, and informal feedback and coaching to direct reports.
Identify and help implement process improvements using methodologies such as Kaizen, Six Sigma, or Lean.

Requirements

Bachelor’s degree in Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication, or advanced college education/experience in a Leadership or related management position.
2+ years of demonstrated people management/leadership experience with 15-20 direct reports.
Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
Experience in understanding and developing performance metrics to measure progress against key performance indicators.
Experience in managing process and operational escalations.
Proficiency in Microsoft Office and the ability to pull data from numerous databases for analysis.

Nice to have

Experience with process improvement/quality control tools and methods.
Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
Strong interest in hiring and developing people in their respective roles.
Leadership experience in coaching and performance management.
Experience with aspects of speech and language technology, Machine Learning, and Large Language Models.
Demonstrated experience leading AI/AGI initiatives at a supervisory level.

Culture & Benefits

Join an innovative team at the vanguard of machine learning technology.
Make a significant impact in the world of AI and shape the future of artificial intelligence.
Inclusive culture that empowers Amazonians to deliver the best results for customers.
Workplace accommodation or adjustment support for disabilities during application and hiring processes.

Team Manager, Amazon Artificial General Intelligence (AGI)