TL;DR

Senior Customer Success Manager: Proactively guiding enterprise organizations through their digital and business transformation journeys with an accent on customer adoption, value realization, and long-term success with the %hirify_global% platform. Focus on engaging senior business and technical decision-makers, leading customer success planning, and serving as a trusted advisor to executive stakeholders.

Location: Remote, United Kingdom

Company

%hirify_global% is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.

What you will do

Proactively align with internal teams on customers’ business priorities and develop a deep understanding of their processes and needs.
Drive business value realization by analyzing customer adoption, optimizing against KPIs, and executing customer success plans.
Partner with IT and business decision-makers to execute Customer Success Plans and guide customers through organizational change.
Engage executives by providing insights and feedback that shape their digital and business transformation strategy.
Lead cross-functional engagement to align account strategy, develop business outcomes, and enable execution.
Act as the voice of the customer by surfacing feedback, blockers, and escalations across %hirify_global%.

Requirements

7+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management OR equivalent experience.
Experience managing $10m+ customer portfolio in a geographically distributed environment.
Experience with executive stakeholder management and a strong executive presence with proven ability to engage C-level and senior business decision-makers.
Ability to travel up to 25%.

Nice to have

9+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management.
7+ years experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains.
Deep experience with CRM and CSM tools (Salesforce, Totango, Gainsight, or similar).
Track record of mentoring peers and shaping customer success best practices.

Culture & Benefits

%hirify_global% is remote-first and offers competitive pay.
Generous learning and growth opportunities.
Excellent benefits to support you, wherever you are.
Embrace diversity and invite applications from people of all walks of life.