Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Proactively guiding enterprise organizations through their digital and business transformation journeys with an accent on customer adoption, value realization, and long-term success with the hirify.global platform. Focus on engaging senior business and technical decision-makers, leading customer success planning, and serving as a trusted advisor to executive stakeholders.

Location: Remote, United Kingdom

Company

hirify.global is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.

What you will do

• Proactively align with internal teams on customers’ business priorities and develop a deep understanding of their processes and needs.
• Drive business value realization by analyzing customer adoption, optimizing against KPIs, and executing customer success plans.
• Partner with IT and business decision-makers to execute Customer Success Plans and guide customers through organizational change.
• Engage executives by providing insights and feedback that shape their digital and business transformation strategy.
• Lead cross-functional engagement to align account strategy, develop business outcomes, and enable execution.
• Act as the voice of the customer by surfacing feedback, blockers, and escalations across hirify.global.

Requirements

• 7+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management OR equivalent experience.
• Experience managing $10m+ customer portfolio in a geographically distributed environment.
• Experience with executive stakeholder management and a strong executive presence with proven ability to engage C-level and senior business decision-makers.
• Ability to travel up to 25%.

Nice to have

• 9+ years experience in customer success management, software adoption management, account management, professional services consulting, service delivery management, or customer-facing program management, including executive stakeholder management.
• 7+ years experience in enterprise SaaS, DevOps, DevSecOps, Developer AI, or SDLC domains.
• Deep experience with CRM and CSM tools (Salesforce, Totango, Gainsight, or similar).
• Track record of mentoring peers and shaping customer success best practices.

Culture & Benefits

• hirify.global is remote-first and offers competitive pay.
• Generous learning and growth opportunities.
• Excellent benefits to support you, wherever you are.
• Embrace diversity and invite applications from people of all walks of life.