Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Aligning with internal teams on customers' business priorities and driving business value realization, focusing on customer success plans, timelines, and KPIs. Focus on resolving blockers, accelerating solution implementation, and driving awareness of change management principles.

Location: Remote, United Kingdom

Salary: 4800

Company

hirify.global is the world’s leading platform for agentic software development powered by Copilot to build, scale, and deliver secure software.

What you will do

• Align with internal teams on customers' business priorities by researching and understanding their needs and strategies.
• Drive business value realization by adapting customer success plans and timelines to meet business goals and KPIs.
• Support resolution of blockers and accelerate consumption and solution implementation for selected scenarios.
• Identify and coordinate internal teams across functions to support business outcomes and enable execution of customer success.
• Manage operational excellence and customer health by ensuring consumption process compliance and leveraging key tools and programs.
• Act as the voice of the customer and partner by driving awareness of feedback, blockers, and insights across communities and internal teams.

Requirements

• 5+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management or customer facing program management, executive stakeholder management.
• Ability to travel up to 25% to serve business or client needs.

Nice to have

• Strong preference to be able to travel and support customers across EMEA Timezone.
• 5+ years experience in Enterprise Software/Saas.
• 1+ years experience in change management and/or technology adoption.
• Demonstrable ability using CRM tools like Salesforce, Totango, HubSpot, or similar sales tools.
• Prior experience supporting products in the DevOps, DevSecOps, Developer AI, or SDLC industry.

Culture & Benefits

• Remote-first environment offering flexibility and support.
• Teams are dreamers, doers, and pioneers, leading the way in AI and humanitarian efforts.
• Competitive pay and generous learning and growth opportunities.
• Excellent benefits to support you, wherever you are.
• Emphasis on diversity and inclusion, welcoming applications from people of all backgrounds and lifestyles.