Manager, Renewals Team (SaaS)

TL;DR

Manager, Renewals Team (SaaS): Leading a team responsible for retention and growth across hirify.global’s earliest-stage customers with an accent on improving Net Revenue Retention (NRR) and Gross Dollar Retention (GDR). Focus on building a repeatable, scalable renewal motion for the company’s fastest-growing customer base.

Location: Remote, must be based in the U.S.

Salary: $189,000 - $222,000

Company

hirify.global helps businesses earn and prove trust by monitoring and verifying security continuously.

What you will do

• Lead, coach, and develop a team of Renewal Specialists focused on early-stage startups.
• Own overall NRR & GDR and on-time renewal rate for the <10 employee segment.
• Establish a scalable renewal process, balancing automation with high-touch engagement.
• Partner with RevOps to streamline approval paths and improve system flows.
• Serve as the escalation point for complex renewals and high-risk accounts.
• Provide structured product feedback to Engineering, Product, and Design to improve in-product renewals.

Requirements

• 3–5+ years experience in SaaS renewals, account management, or customer success; 1–2+ years managing a quota-carrying or high-volume team.
• Proven track record of taking a new motion from 0-1 and using data & metrics to drive its success.
• Demonstrated success improving retention metrics, leading customer-facing teams, and implementing scalable processes.
• Excellent operational discipline: forecasting accuracy, CRM hygiene, and data-driven decision making.
• Strong communication skills — written, verbal, and visual — with the ability to align cross-functional stakeholders.

Nice to have

• Security and compliance experience is highly desirable.

Culture & Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• Flexible work hours and location.
• Open PTO policy and 11 paid holidays in the US.
• 401(k) matching.