TL;DR

Manager, Renewals Team (SaaS): Leading a team responsible for retention and growth across %hirify_global%’s earliest-stage customers with an accent on improving Net Revenue Retention (NRR) and Gross Dollar Retention (GDR). Focus on building a repeatable, scalable renewal motion for the company’s fastest-growing customer base.

Location: Remote, must be based in the U.S.

Salary: $189,000 - $222,000

Company

%hirify_global% helps businesses earn and prove trust by monitoring and verifying security continuously.

What you will do

Lead, coach, and develop a team of Renewal Specialists focused on early-stage startups.
Own overall NRR & GDR and on-time renewal rate for the <10 employee segment.
Establish a scalable renewal process, balancing automation with high-touch engagement.
Partner with RevOps to streamline approval paths and improve system flows.
Serve as the escalation point for complex renewals and high-risk accounts.
Provide structured product feedback to Engineering, Product, and Design to improve in-product renewals.

Requirements

3–5+ years experience in SaaS renewals, account management, or customer success; 1–2+ years managing a quota-carrying or high-volume team.
Proven track record of taking a new motion from 0-1 and using data & metrics to drive its success.
Demonstrated success improving retention metrics, leading customer-facing teams, and implementing scalable processes.
Excellent operational discipline: forecasting accuracy, CRM hygiene, and data-driven decision making.
Strong communication skills — written, verbal, and visual — with the ability to align cross-functional stakeholders.

Nice to have

Security and compliance experience is highly desirable.

Culture & Benefits

Industry-competitive compensation.
100% covered medical, dental, and vision benefits with dependents coverage.
Flexible work hours and location.
Open PTO policy and 11 paid holidays in the US.
401(k) matching.