TL;DR

Technical Support Training Manager: Designing and delivering world-class training content for customer success teams with an accent on product knowledge, troubleshooting, and customer engagement best practices. Focus on developing scalable programs, leveraging LMS platforms, and ensuring alignment with new product releases and industry best practices.

Location: Based in Raleigh, North Carolina, with willingness to travel up to 30%.

Company

%hirify_global% is a company focused on data storage technologies, providing solutions for virtualization, containerization, and advanced networking.

What you will do

Develop, implement, and scale training content for the Customer Success team, covering product knowledge, NPI, issue identification, troubleshooting, and customer engagement.
Facilitate live training sessions, webinars, and workshops.
Maintain a library of up-to-date learning materials, playbooks, and certifications using an LMS.
Collaborate with leadership and cross-functional teams to identify skill gaps and prioritize enablement initiatives.
Establish and analyze metrics and KPIs to evaluate the success of training programs.

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams.
Experience with highly technical support procedures in similar industries.
Strong facilitation, presentation, and instructional design capabilities.
Familiarity with LMS platforms, adult learning principles, and training evaluation methods.
Solid understanding of virtualization (VMware, Docker), containerization technologies, and advanced networking.
Knowledge of data storage technologies (SAN, NAS, DAS, cloud storage).
Proficient in bash scripting and familiar with at least one additional programming language.
Must have hands-on lab and hardware management experience.
Willingness to travel up to 30%.