Senior Manager, Customer Success Management

TL;DR

Senior Manager, Customer Success Management: Leading a team of Customer Success Managers to ensure customers achieve desired outcomes and drive product adoption, retention, and growth for enterprise clients. Focus on managing change initiatives, developing customer feedback mechanisms, and driving business results through strategic customer relationships.

Location: Remote, United Kingdom

Company

hirify.global is the world’s leading AI-powered developer platform for over 180 million developers and 77,000 organizations.

What you will do

• Lead, mentor, and grow a team of Customer Success Managers (CSMs).
• Drive, deliver, and demonstrate value for customers, focusing on adoption, expansion, and renewals.
• Establish standard processes for collecting and sharing customer feedback with Product, Engineering, and Marketing teams.
• Manage and leverage relationships with key partners to drive business results.
• Own and report on key metrics including product adoption, customer health, and revenue retention.

Requirements

• 7+ years experience in customer success management, software adoption management, technical account management, professional services consulting, or service delivery management.
• 3+ years as a Senior CSM, principal, team lead, or 1+ year of formal people management experience.
• Experience guiding enterprise organizations and internal teams through transformational change in technical domains.
• Ability to travel approximately 25%.

Nice to have

• Experience managing distributed teams across EMEA.
• Experience working in the software development or DevOps domains.
• Familiarity with CSP, CRM tools, or AI-powered solutions for CSM engagements.

Culture & Benefits

• Remote-first work environment.
• Competitive pay with generous learning and growth opportunities.
• Excellent benefits to support employees.
• Commitment to diversity and inclusion.
• Company values include customer-obsession, shipping to learn, and a growth mindset.