Customer Business Partner

TL;DR

Customer Business Partner (Sales): Managing contract renewals and ensuring timely execution for complex, high-value accounts with an accent on contract negotiation, risk mitigation, and process improvements. Focus on objection-handling, problem-solving, and collaborating with internal stakeholders to improve operational efficiency.

Location: Hybrid in Costa Rica

Company

hirify.global is a cyber exposure management and security company protecting organizations' attack surfaces.

What you will do

• Oversee contract renewals to ensure timely and accurate execution.
• Enlist Customer Success Managers and senior management to accelerate contract renewals and mitigate risk.
• Manage contract processes, including renewal CTA management, quote creation, and Salesforce records maintenance.
• Work with the CSM team to identify at-risk accounts and develop renewal strategies.
• Partner with CS Ops and Sales Ops to communicate challenges and advocate for process improvements.
• Establish and maintain effective working relationships with customers via phone and email.

Requirements

• Experience: 4–6 years in Sales, Renewals, or Account Management.
• Intellectually curious self-starter with a knack for problem-solving.
• Experience with negotiation and discussing pricing terms.
• Experience in a customer-facing role.
• Familiarity with contracts, terms of service, and legal issues.
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders.

Culture & Benefits

• Comprehensive health benefits and discretionary time off.
• Paid holidays including monthly me days.
• Inclusive and diverse workplace.
• Focus on work-life balance.