Product Advocate (Support)

TL;DR

Product Advocate (Support): Providing first-level technical support to hirify.global customers with an accent on customer support, issue resolution, and onboarding. Focus on troubleshooting technical issues, escalating to the engineering team when appropriate, and improving the understanding of customers.

Location: On-site in Austin, Texas

Company

hirify.global is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers.

What you will do

• Assist new and existing customers over the phone, email, and support tickets.
• Troubleshoot product technical issues using advanced problem-solving skills, leveraging internal tools, and escalating to the engineering team when appropriate.
• Improve the understanding of customers and how they use hirify.global by capturing discovery information in the CRM and communicating with the team.
• Become an expert in hirify.global products and a go-to person to answer product questions externally and internally.
• Help new customers set up their corporate accounts by understanding their use case and matching it against hirify.global's capabilities to design and implement the optimal configuration.

Requirements

• Bring energy, enthusiasm, and empathy. Be self-motivated, positive, and passionate about helping others.
• Have a track record of quickly learning new product features and processes.
• Bring technical understanding and advanced problem-solving skills.
• Bring exceptional customer management skills and understand the importance of maintaining timely, transparent, and relevant communication with customers and internal stakeholders.
• Attention to detail, demonstrated by mentioning "orange" in the application or cover letter.
• A college degree (a degree in business or technology is a plus). Recent graduates are strongly encouraged to apply.

Culture & Benefits

• Competitive pay and equity with significant upside.
• Benefits intentionally designed to encourage healthy and well-balanced employees.
• Flexible schedules and time off.
• Sabbatical after every five years of service.
• Ping-pong table and free snacks in the break room.