Technical Account Lead (Fintech)

TL;DR

Technical Account Lead (Fintech): Serving as the technical service liaison between the customer and multiple production platforms, providing advisory and consultant services to clients. Focus on addressing client needs, establishing strong relationships, and resolving technical issues, ensuring regulatory compliance.

Location: Remote (US)

Company

hirify.global delivers innovative software and service solutions for essential financial reporting and capital markets transactions.

What you will do

• Handle day-to-day account management and client interactions, addressing routine technical support issues.
• Serve as the main technical services liaison for assigned accounts, addressing their needs and concerns.
• Establish long-term relationships with clients, understanding their business requirements and aligning solutions.
• Host regular touchpoints with clients to set priorities, work through challenges, and coordinate testing.
• Participate in QBRs and conduct wellness/optimization checks with clients.

Requirements

• 1-3 years of Arc Suite experience in technical account management or related fields.
• Proven experience and mastery of one or more Arc Suite applications (ArcPro, ArcReporting, and/or ArcFiling).
• B.S./B.A. preferred; equivalent experience in lieu of degree accepted.

Nice to have

• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated with a strong propensity for action, results, and continuous improvement.
• Ability to work successfully in a high-energy, fast-paced, rapidly changing environment.
• Exceptional organizational skills with the ability to multitask and manage multiple processes simultaneously.
• Proven track record of solving technical problems.

Culture & Benefits

• Flexible workplace with comprehensive benefits and opportunities for professional growth.
• Values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work.