TL;DR

Account Manager (Fintech): Managing and growing a portfolio of smaller and developing clients in the Middle East, focusing on ensuring customer satisfaction and identifying cross-sell and upsell opportunities. Focus on building strong day-to-day relationships, resolving issues, and supporting the rollout of new services with market specifics in mind.

Location: Dubai, United Arab Emirates with a hybrid working policy.

Company

%hirify_global% is a smart superhighway facilitating real-time global money transfers in over 130 countries and 80 currencies, connecting mobile wallets, bank accounts, and cards.

What you will do

Manage and grow a portfolio of smaller and developing accounts, ensuring high satisfaction and retention.
Identify and pursue cross-sell and upsell opportunities to drive revenue growth.
Act as a primary contact and advocate for customers, translating their needs and feedback internally.
Collaborate with internal teams (product, sales, compliance) to resolve issues and enhance customer experience.
Support the launch of new services and features, adapting to specific market regulations and competition.
Maintain accurate records in CRM and other digital tools.

Requirements

3–7 years’ experience in B2B Account Management, Customer Success, or similar client-facing roles.
Experience managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech, or financial services.
Tech-savvy with comfort using digital tools (e.g., Salesforce, Tableau) and explaining product features.
Strong customer success mindset, utilizing a data-driven and process-oriented approach.
Solid communication and basic negotiation skills for commercial conversations.
Strong written and spoken English is required.

Nice to have

Payments experience is strongly preferred.
Arabic language skills are a plus.

Culture & Benefits

Great compensation package, including performance-based commission.
Medical and life insurance for you and your family.
Mobile allowance.
Employee wellbeing & support program.
Learning & Development budget.
Work-life balance with a flexible and hybrid working policy.
Opportunity to work with a global team of 65+ nationalities across 5 continents.