TL;DR

Technical Account Manager (Cloud Security): Responsible for planning and executing strategies to drive customer adoption and use of the %hirify_global% platform with an accent on providing strategic and hands-on technical guidance to customers. Focus on streamlining collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience.

Location: Ideally based in The UK or The Netherland

Company

%hirify_global% is reinventing cloud security and empowering businesses to thrive in the cloud.

What you will do

Provide expert guidance on deployment, operational best practices, and assist in establishing a %hirify_global% Center of Excellence.
Serve as the primary %hirify_global% liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
Develop trusted advisor relationships with customer stakeholders, focusing on increasing adoption, ensuring retention, and fostering satisfaction.
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Assist in identifying opportunities for expanding %hirify_global% usage across the customer’s organization.

Requirements

3+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Solutions Engineering, Technical Support).
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications preferred.
Familiarity with container technologies (Docker, Kubernetes) and related security considerations.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Proven track record of building and maintaining relationships with enterprise clients.
Fluent Portuguese and English

Culture & Benefits

Freedom to think creatively and use your full range of skills to contribute to company growth.
Opportunity to work with %hirify_global%ards from over 20 countries and protect the infrastructure of hundreds of customers.
Be part of an innovative and collaborative company that values excellence and growth.

Technical Account Manager (Portuguese Speaking)