Technical Account Manager (Portuguese Speaking)

TL;DR

Technical Account Manager (Cloud Security): Responsible for planning and executing strategies to drive customer adoption and use of the hirify.global platform with an accent on providing strategic and hands-on technical guidance to customers. Focus on streamlining collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience.

Location: Ideally based in The UK or The Netherland

Company

hirify.global is reinventing cloud security and empowering businesses to thrive in the cloud.

What you will do

• Provide expert guidance on deployment, operational best practices, and assist in establishing a hirify.global Center of Excellence.
• Serve as the primary hirify.global liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Develop trusted advisor relationships with customer stakeholders, focusing on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Assist in identifying opportunities for expanding hirify.global usage across the customer’s organization.

Requirements

• 3+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Solutions Engineering, Technical Support).
• Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications preferred.
• Familiarity with container technologies (Docker, Kubernetes) and related security considerations.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Proven track record of building and maintaining relationships with enterprise clients.
• Fluent Portuguese and English

Culture & Benefits

• Freedom to think creatively and use your full range of skills to contribute to company growth.
• Opportunity to work with hirify.globalards from over 20 countries and protect the infrastructure of hundreds of customers.
• Be part of an innovative and collaborative company that values excellence and growth.