Payments Operations Manager (Fintech)

TL;DR

Payments Operations Manager (Fintech): Driving the optimization and strategic alignment of end-to-end payment flows with an accent on identifying strategic opportunities, defining system requirements, and achieving operational excellence. Focus on leading cross-functional programs, enhancing stability, performance, and compliance of global payment infrastructure, and optimizing authorization success rates.

Location: Hybrid work in Porto, Portugal

Company

hirify.global is a leading global marketplace for the luxury fashion industry, connecting customers with over 1,400 luxury brands and stores.

What you will do

• Lead, mentor, and develop a high-performing team of operational specialists and analysts.
• Define the strategic roadmap for payments operations, prioritizing initiatives to maximize flow success and system integrity.
• Drive strategic initiatives to improve success rates across key payment stages (authorization, capture, refunds).
• Ensure system synchronization between internal platforms and external Payment Service Providers (PSPs).
• Lead complex, large-scale projects focused on architectural improvement, operational automation, and efficiency gains.
• Oversee strategic planning for operational risk and compliance, guaranteeing adherence to payment rules (e.g., PCI DSS, PSD2).
• Serve as a strategic partner for Product, Engineering, and Finance, translating business goals into operational requirements.

Requirements

• 5+ years of experience in a high-impact strategy or operational role, with at least 2+ years in a management position.
• Proven track record of successfully leading and implementing large-scale process improvements with significant business impact.
• Demonstrable ability to manage complex, multi-stakeholder initiatives, lead and motivate a technical team, and influence decision-making at a senior level.
• Strong analytical skills used to interpret operational data and define strategic direction.
• Excellent communication and cross-functional leadership skills.
• Experience with operational risk management and maintaining compliance in a regulated environment is highly valued.

Nice to have

• Experience in Consumer Payments.
• Understanding of the end-to-end payments lifecycle like authorization, clearing, settlement, reconciliation.
• Knowledge of scripting/query languages (SQL) for strategic data analysis.

Culture & Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools.
• Extra days off, sabbatical program and days for you to give back for the community.
• Training opportunities and free access to Udemy.
• Flexible benefits program.