TL;DR

Payments Operations Manager (Fintech): Driving the optimization and strategic alignment of end-to-end payment flows with an accent on identifying strategic opportunities, defining system requirements, and achieving operational excellence. Focus on leading cross-functional programs, enhancing stability, performance, and compliance of global payment infrastructure, and optimizing authorization success rates.

Location: Hybrid work in Porto, Portugal

Company

%hirify_global% is a leading global marketplace for the luxury fashion industry, connecting customers with over 1,400 luxury brands and stores.

What you will do

Lead, mentor, and develop a high-performing team of operational specialists and analysts.
Define the strategic roadmap for payments operations, prioritizing initiatives to maximize flow success and system integrity.
Drive strategic initiatives to improve success rates across key payment stages (authorization, capture, refunds).
Ensure system synchronization between internal platforms and external Payment Service Providers (PSPs).
Lead complex, large-scale projects focused on architectural improvement, operational automation, and efficiency gains.
Oversee strategic planning for operational risk and compliance, guaranteeing adherence to payment rules (e.g., PCI DSS, PSD2).
Serve as a strategic partner for Product, Engineering, and Finance, translating business goals into operational requirements.

Requirements

5+ years of experience in a high-impact strategy or operational role, with at least 2+ years in a management position.
Proven track record of successfully leading and implementing large-scale process improvements with significant business impact.
Demonstrable ability to manage complex, multi-stakeholder initiatives, lead and motivate a technical team, and influence decision-making at a senior level.
Strong analytical skills used to interpret operational data and define strategic direction.
Excellent communication and cross-functional leadership skills.
Experience with operational risk management and maintaining compliance in a regulated environment is highly valued.

Nice to have

Experience in Consumer Payments.
Understanding of the end-to-end payments lifecycle like authorization, clearing, settlement, reconciliation.
Knowledge of scripting/query languages (SQL) for strategic data analysis.

Culture & Benefits

Health insurance for the whole family, flexible working environment and well-being support and tools.
Extra days off, sabbatical program and days for you to give back for the community.
Training opportunities and free access to Udemy.
Flexible benefits program.