Head of Customer Success (Sales)

TL;DR

Head of Customer Success (Sales): Leading and developing a sales team focused on retaining and growing customer accounts within the mid-market segment across EMEA, with an accent on driving revenue growth through upselling and cross-selling. Focus on developing strategic sales plans, coaching the team through complex sales cycles, and fostering a high-performance culture.

Location: This role is responsible for building and leading a diverse and geographically distributed team of professionals that serve customers throughout the entire EMEA region. The role is available in Reading, England, United Kingdom and London, United Kingdom, with flexible working options.

Company

hirify.global is a world leader in developing subsurface modelling software, helping organizations understand the underground to make better, more informed, and more sustainable decisions for civil, environmental, and energy challenges.

What you will do

• Recruit, train, coach, and motivate a team of account managing sellers to achieve revenue growth.
• Develop and execute a comprehensive sales strategy to expand the mid-market and grow revenue from existing accounts.
• Oversee all aspects of the sales pipeline, from lead generation to closing deals, ensuring accurate CRM reporting.
• Coach the team to build and nurture long-lasting customer relationships and act as the first point of escalation.
• Collaborate cross-functionally with Customer Solutions, Marketing, and Sales Operations to align strategies and inform product development.
• Stay current with industry trends, the competitive landscape, and customer needs to identify new opportunities.
• Manage day-to-day team activities, including weekly 1:1s, coaching, setting clear objectives, and monitoring progress.

Requirements

• Minimum of 5 years of experience in a SaaS or technology environment.
• Proven experience in a people leadership role within the sales industry, with a demonstrated ability to build, coach, and mentor high-performing sales teams.
• High emotional intelligence with the ability to manage through ambiguity and change in a dynamic, fast-paced, high-growth environment.
• Strong commercial acumen with a track record of achieving and exceeding sales targets as a people leader.
• Demonstrated capability with solution selling and managing complex sales cycles, as well as diverse customers throughout the EMEA region.
• Excellent communication, presentation, negotiation, and decision-making skills.
• Ability to rapidly link technical details to wider business outcomes and deliver solutions to a technical market.

Nice to have

• Knowledge and experience in, or selling into, the civil engineering, environmental, or a related technical domain.
• High proficiency with CRM software (Salesforce) and other sales tools such as Power BI.
• Experience in a fast-paced, high-growth, and constantly changing environment.

Culture & Benefits

• Opportunity to be part of a dynamic, global, and rapidly growing company.
• A positive and collaborative team culture with a strong emphasis on customer and colleague well-being.
• Chance to work with world-leading technology that is making a real impact on creating a more sustainable future.
• Competitive salary and flexible working arrangements.
• A paid day each year to volunteer and an employee share purchase plan.
• Continuous learning and career growth opportunities.