TL;DR

Senior Staff Engineer (AWS Cloud Infra): Providing technical guidance and oversight to L1/L2 engineers on applications, AWS infrastructure, and databases with an accent on incident analysis, troubleshooting, and escalations. Focus on improving monitoring, automation, and support efficiency while ensuring effective implementation of operational runbooks.

Company

%hirify_global% is a Digital Product Engineering company that builds products, services, and experiences that inspire and excite, with 17500 experts across 36 countries.

What you will do

Provide technical guidance to L1/L2 engineers on applications, AWS infrastructure, and databases.
Support L2/L3 teams during complex incidents and major outages.
Lead major incident bridges, coordinate resolution activities, and manage stakeholder communication.
Drive post-incident reviews (RCAs) and track recurring issues to initiate preventive actions.
Identify and drive opportunities to improve monitoring, automation, and support efficiency.
Participate in client service reviews and translate feedback into operational improvements.

Requirements

Strong hands-on experience in Application Support/Production Support environments.
Working knowledge of AWS infrastructure and services (EC2, RDS, ALB, S3, CloudWatch).
Solid understanding of web/mobile applications, APIs, and database operations.
Experience with application monitoring/observability tools and ITSM platforms (ServiceNow, Jira, etc.).
Practical understanding of ITIL practices for Incident, Problem, and Change Management.
Proven experience leading, mentoring, or managing support teams and shift rotations.

Culture & Benefits

Dynamic and non-hierarchical work culture.

Senior Staff Engineer (Aws Cloud Infra)