TL;DR

Jr. Customer Support Specialist (Bilingual Spanish): Providing Level 1 technical support to end-users and assisting with billing, ensuring successful service delivery with an accent on high-quality customer service. Focus on answering user questions, conducting online demonstrations, and resolving service issues to improve customer satisfaction.

Location: Onsite in Guadalajara, Mexico. Please note this is an ONSITE position

Company

%hirify_global% is a leading remote connectivity software company harnessing cutting-edge technologies to shape the future of digitalization.

What you will do

Promote and maintain a high-quality, professional, service-oriented company image.
Answer user questions regarding setup, product functionality, and other administrative topics via phone and email.
Conduct online demonstrations to explain software functionalities to existing customers.
Provide Tier 1 Technical Support for customer inquiries about %hirify_global% software.
Determine potential sales opportunities and forward leads to the responsible teams.
Make customer satisfaction calls and participate in surveying customers to further improve service delivery.

Requirements

High School diploma or GED.
Associates or Bachelor's degree in a relevant field or equivalent work experience is preferred.
1+ years prior work experience in a high-volume call center or customer care role is highly preferred.
Excellent oral and written fluency in Spanish & English (Mandatory).
Advanced knowledge of Windows® operating systems is required.
Intermediate knowledge of MS Office software is required.

Nice to have

French language skills.

Culture & Benefits

Opportunity to provide active input in a fast-growing company.
Be part of a community that values respect, support, and open feedback.
Attractive workplace with modern equipment within a dynamic company with continuous growth.
Health Benefits: Major medical expenses services / Life insurance.
Food Vouchers.
Parking at the Midtown Plaza.