Imac Operations Analyst

TL;DR

IMAC Operations Analyst: Managing and executing Installation, Move, Add, and Change (IMAC) requests in onsite IT environments with an accent on proper coordination with multiple internal teams and accurate documentation. Focus on ensuring controlled execution and smooth onsite IT operations.

Location: Availability to work onsite in Mexico City, Mexico

Company

hirify.global and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

What you will do

• Receive, validate, and close IMAC requests through the ITSM tool.
• Coordinate with IT, logistics, facilities, and courier teams to ensure proper IMAC execution.
• Document activities and update requests in the ITSM tool (Aranda).
• Package IT assets for relocation and transport.
• Prepare equipment for deployment and readiness.

Requirements

• Technical or Technologist degree in Systems, IT, Computer Science, or related fields.
• Previous experience in IMAC activities and onsite support.
• Knowledge of ITSM tools (experience with Aranda is a plus).
• Understanding of logistics processes and related documentation.
• Strong organizational and coordination skills.
• Availability to work onsite.

Culture & Benefits

• Comprehensive health and well-being programs
• Continuous learning and career development
• Performance-based incentives
• Flexible and hybrid work models