TL;DR

Senior Engineer (AWS, CloudWatch): Providing Level 1 support for client-facing applications and platforms, ensuring SLAs are met with an accent on monitoring AWS infrastructure and databases for alerts and performance degradation. Focus on identifying performance anomalies, error patterns, and network latency issues, escalating as required, and maintaining operational documentation.

Company

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight.

What you will do

Provide Level 1 support for client-facing applications and platforms, ensuring SLAs are met.
Perform initial troubleshooting by validating impact, collecting logs/metrics, and executing predefined runbook procedures.
Proactively monitor the health and performance of client-facing web/mobile applications, APIs, and integrated services.
Monitor AWS infrastructure (EC2, RDS, ALB, S3, CloudWatch) and databases for alerts and performance degradation.
Maintain and update knowledge base articles, runbooks, and operational documentation.

Requirements

Basic understanding of AWS infrastructure and services (e.g., EC2, RDS, ALB, S3, CloudWatch, IAM).
Experience with application and infrastructure monitoring tools (e.g., CloudWatch, AppDynamics, New Relic, Dynatrace, Grafana).
Basic database knowledge and the ability to perform simple checks (e.g., MySQL, PostgreSQL, Oracle, RDS).
Understanding of web applications, APIs, HTTP status codes, and application errors.
Ability to perform log and metric analysis for initial troubleshooting.
Familiarity with ITSM tools for incident management (e.g., ServiceNow, Jira, Remedy).

Culture & Benefits

Dynamic and non-hierarchical work culture.
Work at scale across all devices and digital mediums.
Experts across 36 countries.

Senior Engineer (Aws, Cloudwatch)