TL;DR

Senior Technical Account Manager (Fintech): Serving as a trusted technical partner to institutional clients during onboarding, integration, and live trading with an accent on resolving complex issues and collaborating with internal teams. Focus on supporting institutional adoption of crypto trading infrastructure.

Location: Based in New York, NY office, with in-person attendance expected at least 3 days per week.

Salary: $136,000 - $160,000 USD (New York, NY)

Company

%hirify_global%'s mission is to democratize finance for all.

What you will do

Lead technical onboarding for new institutional clients, supporting API integrations and configuration.
Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support.
Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, and escalating to engineering when needed.
Proactively understand client workflows and anticipate needs to help customers use the platform effectively.
Partner with engineering, product, and operations teams to drive timely issue resolution.

Requirements

Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries.
Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools.
Understanding of crypto markets, trading systems, and financial infrastructure.
Clear, effective communication skills, with the ability to translate technical issues into actionable insights.
Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions.

Nice to have

Familiarity with FIX protocol, REST and WebSocket APIs, or electronic trading platforms.
Experience working at an exchange, trading technology company, or with regulated financial institutions.
Active interest in crypto products and markets, or eagerness to continue learning in this space.

Culture & Benefits

Challenging, high-impact work to grow your career
Performance-driven compensation with bonus programs and equity ownership
Best-in-class benefits including 100% paid health insurance for employees and 90% coverage for dependents
Lifestyle wallet for wellness, learning, and personal development
Time off to recharge including company holidays, paid time off, sick time, and parental leave
Exceptional office experience with catered meals, events, and thoughtfully designed workspaces