Associate Social Media Listener

TL;DR

Associate Social Media Listener: Monitoring customer activity on social media channels and engaging with current and prospective customers to support a comprehensive customer experience. Focus on providing timely, helpful responses, problem-solving, and building brand personality through community engagement.

Location: Remote (Canada)

Salary: $48,500 CAD – $72,700 CAD

Company

hirify.global is a product company providing software and services for the field services industries.

What you will do

• Monitor, escalate, and respond to brand mentions, comments, and DMs across social media channels and customer communities.
• Provide timely and helpful responses to customer questions and product/service needs.
• Capture and track data on customer sentiment and reviews for reporting and escalations.
• Proactively collaborate with stakeholders to action customer issues and surface insights.
• Build brand personality and customer trust through regular community communications.
• Continuously improve internal processes to contribute to a first-class customer experience.

Requirements

• 2 years experience with social media management and/or Facebook groups
• 2 years experience with community management and/or customer support
• Excellent written communication skills with a friendly, professional, and empathetic tone.
• Detail-oriented with the ability to multitask across multiple channels.
• Customer-first mindset and comfort with technology and learning new tools quickly.
• Reliable and secure access to high-speed internet.

Nice to have

• Familiarity with Salesforce or CRM systems.
• B2B or SaaS industry experience.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding, leadership training, and recognition programs.
• Holistic health and wellness benefits including company-paid medical, dental, and vision, plus RSP match.
• Support for parental leave, adoption reimbursement, and maternity support through Maven.
• An inclusive culture that celebrates individuality and uniqueness.