TL;DR

Associate Social Media Listener: Monitoring customer activity on social media channels and engaging with current and prospective customers to support a comprehensive customer experience. Focus on providing timely, helpful responses, problem-solving, and building brand personality through community engagement.

Location: Remote (Canada)

Salary: $48,500 CAD – $72,700 CAD

Company

%hirify_global% is a product company providing software and services for the field services industries.

What you will do

Monitor, escalate, and respond to brand mentions, comments, and DMs across social media channels and customer communities.
Provide timely and helpful responses to customer questions and product/service needs.
Capture and track data on customer sentiment and reviews for reporting and escalations.
Proactively collaborate with stakeholders to action customer issues and surface insights.
Build brand personality and customer trust through regular community communications.
Continuously improve internal processes to contribute to a first-class customer experience.

Requirements

2 years experience with social media management and/or Facebook groups
2 years experience with community management and/or customer support
Excellent written communication skills with a friendly, professional, and empathetic tone.
Detail-oriented with the ability to multitask across multiple channels.
Customer-first mindset and comfort with technology and learning new tools quickly.
Reliable and secure access to high-speed internet.

Nice to have

Familiarity with Salesforce or CRM systems.
B2B or SaaS industry experience.

Culture & Benefits

Flexible time off with ample learning and development opportunities.
Comprehensive onboarding, leadership training, and recognition programs.
Holistic health and wellness benefits including company-paid medical, dental, and vision, plus RSP match.
Support for parental leave, adoption reimbursement, and maternity support through Maven.
An inclusive culture that celebrates individuality and uniqueness.