TL;DR

Technical Account Manager: Ensuring customer satisfaction and strengthening customer relationships as a trusted advisor, with an accent on the %hirify_global% platform, virtualization, and data center IT infrastructure. Focus on proactive support, strategic consultation, and driving customer engagement to contribute to the growth of %hirify_global%'s customer base.

Location: Must be based in Belgrade, Serbia

Company

%hirify_global% is a company dedicated to delivering exceptional customer success.

What you will do

Create an understanding of the customer’s installed base.
Drive increased product adoption.
Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility.
Identify training needs for the customer and help orchestrate training/boot camps for the customer.
Recommend and/or perform health checks, as needed.

Requirements

3-5 years of work experience in technical customer-facing roles.
Technical expertise in data center technology, virtualization, and hyper-converged solutions.
Relationship-oriented, credible with customers and sales teams.
Ability to drive a consultative conversation with the customer.
Excellent written, verbal, presentation, and interpersonal communication skills.
Fluency in English is required for this position; proficiency in Arabic is considered a valuable plus.

Culture & Benefits

The Technical Account Management team thrives on collaboration and mutual support, with members regularly sharing insights and experiences to strengthen collective knowledge.
Inclusive and supportive leadership style, emphasizing regular one-on-one meetings to ensure alignment with objectives and to address any concerns.
Operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration.
Fostering an inclusive working environment that enables all Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.

Technical Account Manager (Belgrade Based)