Sr Customer Experience Representative

TL;DR

Sr Customer Experience Representative (Customer Support): Handles customer inquiries and resolves highly complex support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience with an accent on vendor processes, promotions, and offerings. Focus on identifying customer needs, recommending solutions, and contributing to the overall growth and success of the customer and category.

Location: Must be based in Williamsville, NY, United States of America

Salary: USD $53,500.00 - $85,600.00 per year

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Handle customer inquiries and resolve highly complex support issues.
• Serve as a point of escalation, navigating through various teams and tools.
• Evaluate opportunities to improve customer experience and SLAs.
• Provide training, coaching, and mentoring support to other team members.
• Identify customer needs and recommend solutions.

Requirements

• A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.
• Good communication and presentation skills.
• Self-motivated and proactive with a strong sense of ownership and accountability.
• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors.
• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Culture & Benefits

• Access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match.
• Short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.
• Equal opportunity employer.

Hiring process

• Pass a drug test.
• Successfully pass a pre-employment (post offer) background check.