TL;DR

Customer Success Manager (Fintech): Pioneering and optimizing customer success motions for private markets clients, focusing on increasing engagement, revenue, and mitigating churn. Focus on developing consultative relationships, driving product adoption, and negotiating win-win outcomes for clients and %hirify_global%.

Location: Abu Dhabi, UAE. This is the first flagship CS hire in the UAE.

Company

%hirify_global% connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit, shaping the future of private market infrastructure.

What you will do

Pioneer and optimize in-market Customer Success motions for clients.
Own client success and health by developing strategies for engagement, revenue, and churn mitigation.
Develop consultative relationships with assigned customers, delivering value and sharing best practices.
Drive product adoption, retention, and growth by understanding business needs.
Collaborate with R&D and Customer Support teams to resolve issues and improve products.
Leverage technology for proactive customer engagement and renewal negotiation.

Requirements

More than 5 years prior experience working in a Customer Success or Account Management role, preferably in a SaaS environment.
Proven ability to build and manage relationships, with diplomacy, tact, and poise under pressure.
Self-starter thriving in a fast-paced environment with a growth mindset.
Strong cross-departmental collaboration and efficient time management skills.

Nice to have

Experience working with customer success platforms such as Catalyst, Salesforce, Jira, or Metabase.
Fluency in everyday AI tools such as Gemini & Glean, as well as automations & process optimizations including platforms such as n8n.

Culture & Benefits

Opportunity to build a top-tier customer experience in the market.
Be part of a larger International customer-centric Customer Success team in a dynamic environment.
Commitment to providing a positive interview experience and equal opportunity.
Access to information on data privacy policies.
Work within a company shaping the future of private market infrastructure.