TL;DR

Renewal Specialist (Smb) (Fintech): Managing opportunities within an assigned customer portfolio, coordinating with CSMs and account managers to strategize on renewals, add-ons, and upsells. Focus on conducting discovery with customers, negotiating terms, and employing effective pricing strategies to meet company standards and exceed booking targets.

Location: Position located in Singapore

Company

%hirify_global% is a cybersecurity company that provides an AI-driven Human Risk Management platform to strengthen security culture and transform workforces.

What you will do

Manage opportunities within assigned customer portfolio and understand customer health.
Coordinate with SMB CSMs and Account Managers to strategize on renewals and upsells.
Conduct discovery with customers and handle objections to ensure predictability.
Negotiate with customers to prevent churn and secure optimal terms.
Employ pricing strategies that meet the company’s standards and policies.
Maintain administration of opportunities in Salesforce.

Requirements

Associate’s Degree or equivalent experience.
Experience with Gmail and Google Docs.
Experience with MS Office (Word and Excel).
Experience with Salesforce or other CRM.
Familiarity with IT Security concepts.
Previous sales or negotiation experience.
Strong verbal and written communications.
Fluent in Thai or Vietnamese

Culture & Benefits

Company-wide bonuses based on monthly sales targets.
Employee referral bonuses.
Adoption assistance and tuition reimbursement.
Certification reimbursement and completion bonuses.
Modern, high-tech, and fun work environment.

Renewal Specialist (Smb) (Fluent In Thai Or Vietnamese) (Fintech)