Elder Abuse Investigator (Fintech)

TL;DR

Elder Abuse Investigator (Fintech): Investigating and monitoring accounts for indicators of elder abuse, neglect, or exploitation with an accent on risk assessment, regulatory compliance, and fraud prevention. Focus on utilizing internal tools and data to decision cases and detect new fraudulent patterns and behaviors.

Location: Remote (US only)

Salary: $22.74–$45.48 USD/hour (equivalent to $3,638–$7,277 USD per month)

Company

hirify.global, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Review accounts for indicators of elder abuse, neglect, or exploitation and take appropriate action.
• Investigate, monitor, and escalate potential high-risk or fraudulent activity related to customer accounts.
• Manage and respond to incoming claims in compliance with operational and regulatory obligations.
• Utilize internal tools and account data to confidently decision cases.
• Detect and surface new patterns, trends, red flags, or risky behaviors.
• Surface and escalate Terms of Service violations, abuse, coercion, illegal activity, and exploitation to partner teams.

Requirements

• Minimum 1 year of experience in a fraud or prevention role.
• Minimum 1 year experience at Cash App (preferred: 1–2 years in the financial services industry).
• Moderate knowledge of banking policies, procedures, and governmental regulations.
• Basic knowledge of a core banking system.
• Background in managing cases.
• English: B2 required.
• Work authorization for the US required.

Nice to have

• Experience developing AI-driven solutions to enhance risk management processes and efficiency.
• Ability to work in a fast-paced environment with evolving regulatory expectations.

Culture & Benefits

• Culture geared toward innovation, collaboration, and impact.
• Remote work and flexible time off.
• Medical insurance and retirement savings plans.
• Modern family planning benefits.
• Commitment to an inclusive workplace and equal opportunity.