TL;DR

Senior Customer Success Manager (Fintech): Serving as a strategic partner to fintech clients for onboarding, integration, and scaling with digital asset solutions, with an accent on driving long-term success and maximizing value. Focus on developing tailored success strategies, interpreting customer data, and managing high-value portfolios to ensure renewals and expansion.

Location: New York, United States

Salary: $140,000 - $170,000 USD base salary

Company

%hirify_global% is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage.

What you will do

Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of %hirify_global%’s offerings.
Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress.
Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure desired business outcomes.
Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.
Collaborate closely with the Sales and Solutions Engineering teams for seamless onboarding and growth.
Act as a bridge between customers and internal teams, translating feedback into actionable product improvements.
Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn.

Requirements

4+ years of experience in account management, customer success, or a similar role within technology or financial services.
Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant.
Strong analytical skills to interpret customer data and translate insights into actionable strategies.
Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities.
Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders.
Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions, and project management expertise.

Nice to have

Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody.

Culture & Benefits

Competitive base salary, bonus, and stock options.
100% company-paid health insurance for employee, partner, and dependents.
Up to 4% 401k company match.
Paid parental leave and paid vacation.
Free custom lunches, dinners, and snacks.
Computer equipment and workplace furniture to suit your needs.
Inspiring startup environment and great colleagues.