Junior Application Support Specialist (OTT)

TL;DR

Junior Application Support Specialist (OTT): Monitoring hirify.global’s live platforms and managing incidents to ensure smooth operations with an accent on live event monitoring, incident triage, and operational documentation. Focus on learning OTT platform basics, streaming architecture, and contributing to service improvement while working in a 24/7 shift environment.

Location: Onsite in Leeds, UK

Company

hirify.global is one of the fastest-growing sports media companies in the world, transforming how fans experience live sport by streaming over 40 different sports to millions of users globally.

What you will do

• Monitor hirify.global’s live platforms, performing event and health checks.
• Log and escalate incidents clearly using service management tools (e.g., ServiceNow).
• Assist with Level 1 triage of customer-impacting issues.
• Support live event readiness processes, working with senior team members.
• Maintain accurate records of incidents and actions taken.
• Contribute to the improvement of runbooks, checklists, and operational documentation.

Requirements

• Enthusiasm for technology and live sports, with a desire to learn about OTT streaming.
• Strong organisational and communication skills.
• High attention to detail and ability to follow processes accurately.
• Calm and focused approach under pressure.
• Workplace type: Onsite in Leeds, UK.
• Flexibility to work shifts, including nights, weekends, and public holidays.

Nice to have

• Familiarity with IT systems, monitoring tools, or ticketing platforms.

Culture & Benefits

• Access to hirify.global streaming service.
• 25 days’ annual leave (increasing by 3 days after 3 years).
• Private medical insurance, life assurance, and pension contributions up to 5%.
• Family-friendly community, including enhanced parental leave.
• Electric vehicle benefit option.
• Free access to the Unmind workplace mental health platform app.
• Learning and development resources, and access to internal speaker series and events.
• Opportunity for flexible working.