Trader Support Specialist (Fintech)

TL;DR

Trader Support Specialist (Fintech): Serving as the primary contact for traders and customers, resolving inquiries related to trading platforms, data feeds, and execution with an accent on providing white-glove care, mastering internal tools, and troubleshooting complex technical and operational issues. Focus on improving self-service capabilities, contributing to customer satisfaction goals, and actively participating in company growth and innovation.

Location: Remote, worldwide. Expect to work hours aligned with the US trading session, which may include early mornings or late evenings.

Salary: $1,000–$1,500 a month

Company

At hirify.global, we are a dynamic and innovative proprietary trading firm specializing in multi-asset trading through sophisticated, data-driven strategies and cutting-edge technology.

What you will do

• Serve as the primary contact for traders and customers, resolving inquiries via live chat, email, and Discord.
• Master trading platforms and internal tools to troubleshoot technical and operational issues, and maintain in-depth product knowledge.
• Contribute to improving self-service capabilities and internal knowledge bases.
• Educate traders and participate in beta testing new features, contributing to company growth and innovation.
• Monitor trading systems for common issues and ensure adherence to compliance procedures.

Requirements

• 2+ years of experience in a customer service, technical support, or operations role.
• Excellent written and verbal communication skills, with the ability to explain complex technical or financial information clearly.
• Proficiency in CRM software (e.g., Intercom, HubSpot) and other customer support tools.
• Strong analytical, problem-solving, and multitasking skills in a dynamic environment.
• Willingness and flexibility to work hours aligned with the US trading session.
• Fluent in English (C1 required).

Nice to have

• Strong familiarity or genuine interest in prop trading, FX or Futures trading, cryptocurrency, blockchain technology, and global financial markets.
• Basic understanding of trading concepts and financial products (e.g., futures, FX).
• Prior experience with specific trading platforms such as NinjaTrader, Tradovate, or TradingView.
• Experience with community engagement platforms (Telegram or Discord).

Culture & Benefits

• Work in a dynamic and innovative proprietary trading firm specializing in multi-asset trading.
• Access to significant capital, state-of-the-art technology, and unwavering support for traders.
• Culture rooted in quantitative analysis, rigorous risk management, and perpetual learning.
• Opportunity to contribute to company growth and innovation through idea generation and active participation in collaborative projects.
• Focus on customer satisfaction (CSAT), Quality Assurance, and overall response times.

Hiring process

• Recruiter Interview to assess motivation and cultural fit.
• Interview(s) with your future manager to explore hard and soft skills for the role.
• Final Interview(s) with Leadership to assess strategic thinking and broader team fit.