TL;DR

Trader Support Specialist (Fintech): Serving as the primary contact for traders and customers, resolving inquiries related to trading platforms, data feeds, and execution with an accent on providing white-glove care, mastering internal tools, and troubleshooting complex technical and operational issues. Focus on improving self-service capabilities, contributing to customer satisfaction goals, and actively participating in company growth and innovation.

Location: Remote, worldwide. Expect to work hours aligned with the US trading session, which may include early mornings or late evenings.

Salary: $1,000–$1,500 a month

Company

At %hirify_global%, we are a dynamic and innovative proprietary trading firm specializing in multi-asset trading through sophisticated, data-driven strategies and cutting-edge technology.

What you will do

Serve as the primary contact for traders and customers, resolving inquiries via live chat, email, and Discord.
Master trading platforms and internal tools to troubleshoot technical and operational issues, and maintain in-depth product knowledge.
Contribute to improving self-service capabilities and internal knowledge bases.
Educate traders and participate in beta testing new features, contributing to company growth and innovation.
Monitor trading systems for common issues and ensure adherence to compliance procedures.

Requirements

2+ years of experience in a customer service, technical support, or operations role.
Excellent written and verbal communication skills, with the ability to explain complex technical or financial information clearly.
Proficiency in CRM software (e.g., Intercom, HubSpot) and other customer support tools.
Strong analytical, problem-solving, and multitasking skills in a dynamic environment.
Willingness and flexibility to work hours aligned with the US trading session.
Fluent in English (C1 required).

Nice to have

Strong familiarity or genuine interest in prop trading, FX or Futures trading, cryptocurrency, blockchain technology, and global financial markets.
Basic understanding of trading concepts and financial products (e.g., futures, FX).
Prior experience with specific trading platforms such as NinjaTrader, Tradovate, or TradingView.
Experience with community engagement platforms (Telegram or Discord).

Culture & Benefits

Work in a dynamic and innovative proprietary trading firm specializing in multi-asset trading.
Access to significant capital, state-of-the-art technology, and unwavering support for traders.
Culture rooted in quantitative analysis, rigorous risk management, and perpetual learning.
Opportunity to contribute to company growth and innovation through idea generation and active participation in collaborative projects.
Focus on customer satisfaction (CSAT), Quality Assurance, and overall response times.

Hiring process

Recruiter Interview to assess motivation and cultural fit.
Interview(s) with your future manager to explore hard and soft skills for the role.
Final Interview(s) with Leadership to assess strategic thinking and broader team fit.