TL;DR

Quality Assurance Analyst (AI): Conducting quality assurance testing and analysis for financial products and operations, specifically for Collections & Recoveries, leveraging data-driven approaches and AI integration. Focus on evaluating customer outcomes, identifying systemic issues through data analysis, and ensuring compliance with quality and regulatory standards.

Location: Onsite in Glasgow, Scotland, UK

Company

%hirify_global% is a purpose-led organisation providing finance across SME, Real Estate, and Personal segments through a unique 'best of both' approach combining human expertise with advanced digital capabilities.

What you will do

Apply independent QA testing to assess customer outcomes and staff adherence to bank policies and processes.
Leverage AI tools and data analysis to evaluate customer outcomes, identify patterns, anomalies, and potential risks.
Identify and instruct financial remediation and account rectification, ensuring actions are completed as directed.
Review and analyse QA testing outputs to identify common trends, themes, and systemic issues.
Collaborate with colleagues to share findings, identify root causes, and agree on corrective actions.
Contribute to the development and refinement of the QA framework, tools, and reporting mechanisms.

Requirements

Minimum 2 years of Quality Assurance/Customer Outcome experience.
Minimum 2 years of Collections & Recoveries experience.
Experience/knowledge of TCF, CCA, MCOB, & CONC.
Good understanding of Residential and BTL Mortgages, Unsecured Loans, and/or Motor Finance.
Familiarity with AI technologies and data tools.
Strong analytical and problem-solving abilities.

Nice to have

Curious about data and AI with a willingness to learn.
Effective in handling challenging conversations and influencing perspectives.

Culture & Benefits

Market-leading family-friendly policies such as Maternity, Adoption, and Paternity from Day 1.
Free access to Headspace and Peppy digital health apps.
Employee Assistance Programme (EAP) offering support on various subjects.
Cycle to work scheme and discounts on gym memberships.
Minimum of 27 days holiday per year with an option to buy or sell days.
Participation in an annual discretionary bonus scheme and a recognition program.