TL;DR

Associate Customer Success: Engaging with customers to understand their business flow, showcase product demos, and provide solutions using the %hirify_global% product suite. Focus on aligning with key customer stakeholders and driving product adoption and customer retention through data-driven insights.

Salary: INR0 - INR0

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

Engage proactively with customers to understand and document their business flow and use-cases.
Showcase product demos and work out solutions for business use cases.
Align with key customer stakeholders to establish a stronger customer relationship management program.
Evaluate how customers manage their %hirify_global% product suite investment and identify efficiency and effectiveness gains.
Promote awareness of the latest %hirify_global% innovations.
Work with internal cross-functional teams to ensure customer issues/solutions are addressed.

Requirements

1-3 years of relevant work experience in a customer-facing role, with a majority in customer success/retention.
Proven track record of establishing yourself as a strategic trusted advisor to clients.
Must be able to articulate complex client and vendor concepts to an audience of varying perception levels.
Very strong written and verbal presentation/communication skills.
Self-starter who can own ongoing customer success of both large and small clients.
Bachelor's Degree in Computer Science + Business Education preferred.

Culture & Benefits

Foster an environment that enables everyone to find their true potential, purpose, and passion.
Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Committed to providing equal opportunity.
Diversity in the workplace creates a more vibrant, richer environment.