TL;DR

Customer Success Manager (AI): Ensuring long-term success for our customers by being their trusted advisor and helping them unlock value, evolve creative operations, and achieve business goals with %hirify_global% with an accent on partnership, strategy, and impact. Focus on leading strategic conversations, driving adoption, and exploring how new AI capabilities can drive automation for customers.

Location: Must be in Denmark, preferably someone who can work out of our Headquarter in Holstebro 1-2 times a week

Company

%hirify_global% builds industry-leading software with really cool people, ushering in a new era of creative operations for some of the world’s largest brands and retailers.

What you will do

Lead strategic conversations with senior stakeholders, including Quarterly Business Reviews and success roadmap sessions.
Connect customer goals to business value, discussing renewals, upsells, and pricing.
Coach customers through change, building champions and guiding teams toward meaningful adoption.
Anticipate challenges and proactively develop solutions.
Explore how new AI capabilities can drive automation, speed, or scale for customers.

Requirements

Comfortable leading strategic conversations with senior stakeholders.
Commercially minded and able to connect customer goals to business value.
Proactive change manager who understands adoption is about people, structure, and buy-in.
Must be in Denmark, preferably someone who can work out of our Headquarter in Holstebro 1-2 times a week.
AI curious and willing to dig into how the platform works and understand integration points.

Culture & Benefits

Fast-growing, exciting, and fun startup environment.
Opportunity to become part of the Equity Programme (Company shares).
Flat and transparent organizational structure with no bureaucratic red tape.
True work-life balance with a focus on team members as people, not numbers.
Vibrant work culture grounded in the belief that we're better together.
Company trips and events.

Hiring process

Week 30 (July 21st-25th): Feedback on your application and potentially a quick call with our Head of Talent Acquisition.
Week 31 (July 28th-Aug. 1st): Calls with Head of Talent Acquisition and first interviews.
Week 32 (Aug 4th-8th): First interviews.