TL;DR

Incident And Problem Management Lead (IT Infrastructure): Ensuring effective management of IT incidents and problems to minimize business impact and prevent recurrence. Focus on driving timely resolution of incidents, root cause analysis, and continuous improvement initiatives, championing AI adoption, process optimization, and shift-left strategies to enhance service delivery.

Location: Kuala Lumpur

Company

%hirify_global% is a global company that offers Software and Digital Engineering solutions.

What you will do

Lead the incident management process to ensure rapid restoration of services and coordinate major incident response.
Drive root cause analysis for recurring incidents and major problems, and collaborate with teams to reduce recurring incident volume.
Manage a 24x7 Command Center with 12 staff, ensuring continuous monitoring and timely response to alerts.
Define and enforce incident and problem management policies, and provide training on best practices.
Act as the point of contact for audits related to Incident and Problem Management.

Requirements

Experience in incident and problem management.
Experience managing a 24x7 Command Center.
Knowledge of IT policies and compliance.
Strong communication and stakeholder management skills.

Culture & Benefits

Equal opportunity employer.
Professional growth and development opportunities.

Incident And Problem Management Lead (It Infrastructure)