Content Designer (Conversational Interfaces)

TL;DR

Content Designer (Conversational Interfaces): Designing and optimizing content experiences for conversational interfaces with an accent on leveraging AI technologies and conversational UX principles. Focus on developing content strategies, refining conversational content flows, and analyzing user interactions for continuous improvement.

Location: Remote (US - EST time zone)

Company

hirify.global is a global product engineering and digital transformation services company focused on digital experience and product solutions.

What you will do

• Implement content strategy and collaborate with product teams for digital solutions.
• Initiate user research and leverage customer data to optimize content and support business goals.
• Ensure content findability and interaction using information architecture skills.
• Write concise UX content adhering to brand guidelines and develop language best practices.
• Utilize AI-powered content tools and analytics to enhance personalization and delivery.
• Design and strategize content for conversational interfaces (chatbots, virtual assistants) using conversational UX principles.
• Collaborate with AI engineers to create and refine natural, contextually relevant conversational content flows.
• Analyze conversational data and user interactions to continuously improve content effectiveness.

Requirements

• Bachelor's degree in English, Communications, Journalism, or equivalent work experience.
• 3-5 years of professional writing and editing experience in digital and online platforms.
• Strong UX portfolio demonstrating business impact and results.
• Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
• Experience leading content initiatives from ideation through implementation.
• Exceptional written and oral communication skills.
• Knowledge of AI-powered content tools and platforms, including content personalization and recommendation systems.
• Experience with conversational UX design principles, including chatbot dialogue design, intent recognition, and natural language generation.
• Must be authorized to work in the USA.

Nice to have

• Familiarity with conversational design frameworks and tools (Google Dialogflow, Microsoft Bot Framework, or Rasa).
• Adaptability to rapidly adopt new digital technologies and integrate them into content workflows.