Senior Program Manager, Support Learning (AI)

TL;DR

Senior Program Manager, Support Learning (AI): Leading the development of an enablement program for hirify.global's support organization, with an accent on driving adoption of AI-powered workflows and enhancing technical troubleshooting skillsets. Focus on designing, executing, and evolving high-impact skilling programs, accelerating engineer onboarding, and reducing ticket escalations.

Location: In this role you can work from Remote, United States. The base salary range for this job is USD $103,200.00 - USD $273,700.00 /Yr. These pay ranges are intended to cover roles based across the United States.

Salary: USD $103,200–$273,700 /Yr

Company

hirify.global is the world’s leading AI-powered developer platform with 150 million developers and counting, building, scaling, and delivering secure software.

What you will do

• Define and lead the global learning and enablement strategy for hirify.global Support.
• Reduce ticket escalations and improve urgent ticket resolution through technical skill deep-dives.
• Partner with data, operational, and leadership teams to define, track, and communicate enablement impact metrics.
• Develop and deliver ongoing enablement programs for AI-infused support workflows and tools.
• Design and implement a scalable, verifiable onboarding program for new support engineers.
• Collaborate with Product and Engineering teams to deliver feature/product release readiness programs.

Requirements

• 7+ years experience in learning program management, training facilitation, instructional design, or technical enablement.
• Experience developing, scaling, and measuring learning initiatives for technical support organizations.
• Experience working with learning management systems (LMS), enablement platforms, and digital learning modalities.
• Deep understanding of support workflows and technical troubleshooting.
• Experience delivering onboarding, technical upskilling, soft skill programs, and/or learning content in large-scale or global environments.

Nice to have

• 9+ years experience in technical enablement, support learning, or related fields.
• Experience in Customer Support or Technical Support organizations within technology/SaaS companies.
• Delivered enablement programs to drive AI-centred workflows and digital support experiences.
• Familiarity with hirify.global, AI-powered support tools, and enterprise-scale learning programs.

Culture & Benefits

• Remote-first work environment.
• Competitive pay and generous learning and growth opportunities.
• Excellent benefits to support employees.
• Company values customer-obsession, shipping to learn, growth mindset, ownership, collaboration, diversity, and inclusion.
• Focus on creating clarity, generating energy, and delivering success.