TL;DR

Senior Program Manager, Support Learning (AI): Leading the development of an enablement program for %hirify_global%'s support organization, with an accent on driving adoption of AI-powered workflows and enhancing technical troubleshooting skillsets. Focus on designing, executing, and evolving high-impact skilling programs, accelerating engineer onboarding, and reducing ticket escalations.

Location: In this role you can work from Remote, United States. The base salary range for this job is USD $103,200.00 - USD $273,700.00 /Yr. These pay ranges are intended to cover roles based across the United States.

Salary: USD $103,200–$273,700 /Yr

Company

%hirify_global% is the world’s leading AI-powered developer platform with 150 million developers and counting, building, scaling, and delivering secure software.

What you will do

Define and lead the global learning and enablement strategy for %hirify_global% Support.
Reduce ticket escalations and improve urgent ticket resolution through technical skill deep-dives.
Partner with data, operational, and leadership teams to define, track, and communicate enablement impact metrics.
Develop and deliver ongoing enablement programs for AI-infused support workflows and tools.
Design and implement a scalable, verifiable onboarding program for new support engineers.
Collaborate with Product and Engineering teams to deliver feature/product release readiness programs.

Requirements

7+ years experience in learning program management, training facilitation, instructional design, or technical enablement.
Experience developing, scaling, and measuring learning initiatives for technical support organizations.
Experience working with learning management systems (LMS), enablement platforms, and digital learning modalities.
Deep understanding of support workflows and technical troubleshooting.
Experience delivering onboarding, technical upskilling, soft skill programs, and/or learning content in large-scale or global environments.

Nice to have

9+ years experience in technical enablement, support learning, or related fields.
Experience in Customer Support or Technical Support organizations within technology/SaaS companies.
Delivered enablement programs to drive AI-centred workflows and digital support experiences.
Familiarity with %hirify_global%, AI-powered support tools, and enterprise-scale learning programs.

Culture & Benefits

Remote-first work environment.
Competitive pay and generous learning and growth opportunities.
Excellent benefits to support employees.
Company values customer-obsession, shipping to learn, growth mindset, ownership, collaboration, diversity, and inclusion.
Focus on creating clarity, generating energy, and delivering success.