TL;DR

Platform Operations Manager: Focusing on operational workflows, efficiency, and quality within the operations team with an accent on strategic planning, vision, and execution. Focus on enabling a great customer experience and achieving business objectives by using data-driven insights for process improvement and team development.

Location: Must be based in the United States

Salary: USD $84,500.00 - $143,700.00 per year

Company

%hirify_global% is a leading technology company for the global information technology ecosystem, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

What you will do

Oversee daily team operations by monitoring metrics and ensuring service level agreements are met.
Use Lean, Six Sigma, and other continuous improvement methodologies to streamline workflows and reduce costs.
Establish and enforce comprehensive quality control procedures, including workflow monitoring and compliance checks.
Monitor key performance indicators (KPIs) and use data-driven insights to identify opportunities for improvement.
Coach, mentor, and develop associates, delivering training on best practices in customer service and operational processes.
Manage Platform Operations teams through onboarding, coaching, development, and talent retention.

Requirements

A high school diploma (or equivalent) required, bachelor’s degree preferred.
Minimum of 5 years’ functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience.
Proficiency with call center management systems, performance analysis, and customer experience platforms.
Certification in Lean, Six Sigma, and/or other continuous improvement methodologies.
Must be prepared to pass a drug test and successfully pass a pre-employment background check.

Culture & Benefits

Eligible for merit increases, annual bonus or sales incentives and long-term incentives.
Access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match.
Short-term and long-term disability coverage, basic life insurance, and wellbeing benefits.
Proud to be an equal opportunity employer.