TL;DR

IT Sales Support Executive: Supporting sales teams and driving operational excellence in software and cloud delivery with an accent on analytical skills, collaboration, and ownership. Focus on managing customer communications, handling cases, and ensuring compliance with policies and procedures.

Location: Office in Mexico City | Hybrid Model

Company

%hirify_global% and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

What you will do

Support the Off-Catalog delivery model and the end-to-end Software Sales process within Software & Cloud Marketplace Delivery.
Provide operational support to sellers to improve efficiency and ensure a strong customer experience.
Manage customer communications and case handling, including quotes and distributor-related topics.
Own end-to-end software procurement activities, ensuring compliance with policies and procedures.
Collaborate closely with sales, Account Managers, and cross-functional teams.

Requirements

Bachelor’s degree in Business administration, International Business, IT, or a related field (or equivalent experience).
Proven previous experience in Sales Support, Customer Support, Customer / Client Management, with at least a basic background in the software or IT industry (required).
Demonstrate a strong customer-focused mindset, maintain a clear sales-oriented approach.
Advanced English is a must (minimum B2+).
Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow).

Nice to have

Understanding of software licensing models, cloud services, and SaaS procurement.
Exposure to North American clients and exchange programs.
Experience in pricing negotiation, supplier management, and researching multiple data sources.

Culture & Benefits

Employee Recognition Programs.
A variety of training and development opportunities.
A work-life balance and Vacations.
Employee Referral Bonus Program.
Multicultural team interaction.

It Sales Support Executive