TL;DR

Customer Success Specialist: Overseeing the complete contract lifecycle from KYC to invoicing and ensuring client satisfaction with administrative and service-related matters with an accent on coordinating internal teams, validating documentation, and proactive communication. Focus on managing compliance checks, resolving billing discrepancies, and safeguarding company interests through adherence to internal policies.

Location: Flexible working hours with hybrid or remote options available. Opportunity to work from anywhere in the world for up to 45 days per year.

Company

%hirify_global% is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital products worldwide.

What you will do

Oversee the full cycle of contract management, including KYC coordination and invoice control.
Gather and validate documentation for customer compliance and vendor verification processes.
Collaborate with internal teams (Sales, Product, Legal) to ensure accurate service descriptions.
Proactively communicate with clients regarding contract conditions, billing structures, and implementation steps.
Perform tariff and invoice checks to prevent discrepancies for new and existing customers.
Assist customers with requests related to reconciliations, invoice corrections, and service changes.

Requirements

Experience in customer success, account management, sales operations, or billing support.
Strong understanding of contract processes, documentation workflows, and billing procedures.
Excellent communication and customer-facing skills.
High level of accuracy, organizational discipline, and attention to detail.
Ability to work cross-functionally with Sales, Legal, Finance, and Product teams.
English at B2 level minimum.

Culture & Benefits

Competitive compensation package.
Flexible working hours with hybrid or remote options.
Opportunity to work from anywhere in the world for up to 45 days per year.
Private medical insurance for you and your family.
Extra paid vacation and sick leave days.
Language courses and support for life's important moments.