Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Identifying, enabling, and facilitating continuous value generation for customers using AI/ML-powered products with an accent on ensuring zero churn and expanding book of business through upsells. Focus on measuring program success, guiding on best practices, and penetrating accounts within large financial institutions.

Location: Global remote, with a flexible work schedule.

Salary: Highly competitive compensation with 100% bonus pay already integrated.

Company

hirify.global organizes enterprise data into actionable information, building multilingual, AI/ML-based solutions to manage risk, ensure compliance, and maximize revenue for multinational companies globally.

What you will do

• Expand accounts and generate additional revenue within your book of business.
• Reduce churn and retain accounts by increasing customer satisfaction.
• Strategically prioritize customer analysis and activity plans.
• Solve problems applying highly customer-centric practices.
• Work across departments (PMs, AE) to champion for clients.

Requirements

• Deep and genuine interest in hirify.global's mission, marketplace, and/or technologies.
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations, leading change management efforts and driving customer accountability.
• Skilled at working with Enterprise, high-touch clients with a Book of Business (BoB) of less than 10 clients valued higher than $250k.
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities.
• Skilled in clear and concise communication (written/spoken) with team members, internal stakeholders, and external counterparts, especially at executive level.

Culture & Benefits

• A truly global mission with a passionate community in locations all over the world.
• Huge impact and learning potential as aspirations require bold innovation.
• Highly competitive compensation with 100% bonus pay already integrated.
• Fully covered health coverage for employee and family.
• Generous time-off policy and flexible work schedule.

Hiring process

• Initial screening exploring salary, location, core experience, skills, and values alignment.
• Deep dive exploration of critical technical and behavioral competencies.
• Practical work task simulation activity, typically presented and discussed with a group of colleagues and managers.
• Final meetings with a number of senior leaders.
• Use of AI tools or assistance during live interviews is strictly prohibited.