TL;DR

Product Support Engineer (Cybersecurity): Solving technical issues and providing stellar customer service for security and identity products with an accent on Active Directory management, cloud technologies, and network analysis. Focus on troubleshooting, maintaining customer satisfaction, and contributing to future product development through customer feedback.

Location: Hybrid: 3 flexible days per week in the office, located in Addison, TX or Dallas, TX

Company

%hirify_global% is a fast-growing cybersecurity startup recognized as an Inc. Best Workplace, focused on being a great place to work.

What you will do

Solve technical issues and provide stellar customer service for security and identity products.
Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level.
Develop and maintain in-depth working knowledge of assigned %hirify_global% primary products.
Monitor the Support Queue to ensure all SLAs are met.
Track and update all customer support issues and logs them within the CRM platform.
Create Knowledge base articles regularly to grow the KB repository.

Requirements

Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).
Experience with Cloud technologies like Azure, AWS, and Google.
Basic knowledge with analyzing TCP-dumps and Wireshark.
Customer-facing support experience in a highly technical environment.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
English: B2 required

Culture & Benefits

Be part of a global team on the front lines of cybersecurity innovation.
Work in a culture that celebrates curiosity, integrity, and initiative, valuing a healthy balance between work and life.
Hybrid work model requiring 3 days onsite for candidates within 45 miles of an office.
Committed to being an equal opportunity employer.