Strategic Customer Success Manager (MarTech)

TL;DR

Strategic Customer Success Manager (MarTech): Managing enterprise clients, delivering complex marketing programs, and driving account growth and renewals with an accent on translating business goals into actionable marketing objectives, overseeing campaign execution, and developing CRM strategies. Focus on leading cross-functional teams to deliver integrated MarTech programs and identifying growth opportunities within accounts.

Location: Remote (United States / Canada), Eastern Time Zone preferred, Central or Atlantic Time Zones also considered.

Company

hirify.global is a global digital transformation partner that helps clients modernize organizations and deliver meaningful impact through strategy, product, platform engineering, and marketing services.

What you will do

• Serve as primary point of contact for enterprise-level clients, ensuring deliverables align to business goals and are executed on time and at high quality.
• Translate client goals into actionable marketing objectives and measurable deliverables.
• Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment coordination.
• Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization.
• Lead cross-functional teams (developers, strategists, designers, and PMs) to deliver integrated MarTech programs.
• Identify growth opportunities within accounts, support renewals and expansions, and contribute to internal process improvements.

Requirements

• 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
• Proven experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
• Strong working knowledge of platforms such as Iterable, Braze, or Salesforce Marketing Cloud.
• Solid understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
• Demonstrated expertise in project management, with the ability to oversee multiple concurrent workstreams.
• Excellent communication and client relationship skills, with confidence managing executive-level discussions.

Nice to have

• Experience mentoring or coaching junior team members or project coordinators.

Culture & Benefits

• Broaden your skills on engaging projects with international brands that have a global impact.
• Work in an inclusive and safe environment where differences are celebrated.
• Access generous training budgets, including partner tech certifications, custom learning plans, and mentorship.
• Benefit from a generous vacation policy to support work-life balance and overall well-being.
• Tailor your extended health and dental plan to your specific needs and preferences.
• Enjoy flexible work arrangements, from fully remote to in-office or a blend of both.