Strategic Customer Success Manager (Marketing)

TL;DR

Strategic Customer Success Manager (Marketing): Leading and project managing complex marketing programs for enterprise clients with an accent on email and CRM strategy, segmentation, and optimization. Focus on driving measurable impact, client relationship management, and process improvement for scalable MarTech programs.

Location: Remote, preferred in Eastern Time Zone for optimal collaboration. Open to candidates in Central or Atlantic Time Zones. This implies must be based in North America (USA or Canada).

Company

hirify.global is a global digital transformation partner helping clients modernize their organizations and deliver meaningful impact.

What you will do

• Serve as the primary point of contact for enterprise-level clients, ensuring deliverables align to business goals and are executed on time.
• Translate client goals into actionable marketing objectives and measurable deliverables.
• Oversee and project manage all campaign activities, including email builds, QA, approvals, and deployment.
• Partner with clients on email and CRM strategy, providing guidance on segmentation, testing, personalization, and optimization.
• Lead cross-functional teams to deliver integrated MarTech programs that drive measurable impact.
• Identify growth opportunities within accounts and support renewals and expansions.

Requirements

• 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
• Proven experience managing enterprise or multi-brand clients with complex marketing automation.
• Strong working knowledge of platforms such as Iterable, Braze, or Salesforce Marketing Cloud.
• Solid understanding of audience segmentation, personalization logic, A/B testing, and campaign analytics.
• Demonstrated expertise in project management, with the ability to oversee multiple concurrent workstreams.
• Excellent communication and client relationship skills, with confidence managing executive-level discussions.

Nice to have

• Experience mentoring or coaching junior team members or project coordinators.

Culture & Benefits

• Broaden your skills on a range of engaging projects with international brands.
• An inclusive and safe environment where differences are celebrated.
• Generous training budgets, including partner tech certifications, custom learning plans, and mentorship.
• Generous vacation policy to promote overall well-being and work-life balance.
• Customizable extended health and dental plan.
• Flexible work arrangements (remote, in-office, or blend of both).