TL;DR

Enterprise Customer Success Manager (Cybersecurity): Ensuring customer success and satisfaction with cybersecurity products, supporting customers through their lifecycle, and identifying product/operational gaps with an accent on designing success plans, managing customer lifecycle (onboarding, upsell, cross-sell, renewal) and gathering product feedback to product development. Focus on achieving retention and growth targets, leading training sessions, and applying deep knowledge of Active Directory and Entra ID security vulnerabilities to customer environments.

Location: Hybrid role based in Dallas, TX. Candidates must reside within 45 miles of the Dallas office and be willing to work West Coast hours as needed, requiring onsite presence three days per week.

Company

%hirify_global% is a global cybersecurity company focused on empowering employees, recognized as one of America’s Fastest-Growing Cybersecurity Companies and a Top Startup to Work For.

What you will do

Design and execute comprehensive success plans for a book of strategic enterprise customers, guiding them through their entire lifecycle from onboarding to renewal.
Achieve and report on key metrics including customer health, satisfaction, retention, and growth targets.
Act as the voice of the customer, gathering insights and providing actionable feedback to internal product development teams.
Lead training sessions to maximize product usage and demonstrate concrete impact on customer operations.
Ensure accurate recordkeeping of customer information to facilitate personalized interactions across %hirify_global% teams.
Develop ongoing customer development programs and identify potential customer references for case studies.

Requirements

5+ years of experience as a Customer Success Manager or technical account manager in a Cybersecurity SaaS company.
Hands-on product enablement experience, including running product health checks and configuring alert/response rules with security products.
Strong understanding of security concepts (NIST IR, MITRE Att&ck, APTs), Active Directory/Entra ID vulnerabilities, and IAM structures.
Foundational knowledge of cybersecurity domains (network, endpoint, cloud security, identity, SIEM, zero-trust) and modern architectures (AWS, Azure, GCP).
Executive presence and ability to explain complex threats and product value to CISOs, CIOs, architects, and analysts.
Proficiency in consultative selling, value realization, renewal/expansion forecasting, and risk mitigation planning.

Culture & Benefits

Be part of a global team on the front lines of cybersecurity innovation.
Work in an environment that celebrates curiosity, integrity, and initiative, focusing on purpose, growth, and work-life balance.
Follows a hybrid work model for candidates within 45 miles of an office: three days onsite, two days remote.
Commitment to being an equal opportunity employer.