TL;DR

Senior Service Designer: Defining and enhancing customer journeys and relationships for business customers, supporting them with the right products, tools, and services with an accent on evolving the online and mobile banking experience. Focus on working with product owners, business analysts, and fellow designers to take propositions from concept to reality and leading design decisions.

Location: London, hybrid (at least two days per week, or 40% of time in London)

Salary: £90,440 - £106,400

Company

%hirify_global% is rebooting an icon and building the future of finance.

What you will do

Work effectively in agile teams to uncover priorities, visualise outcomes, and define scope.
Collaborate with multidisciplinary teams of designers, product owners, and engineers.
Shape and deliver research programmes based on customer and market insight.
Facilitate workshops and discussions with collaborators to ensure well-informed decisions.
Research and document current services, prototyping future state experiences.
Lead design decisions, bringing the user perspective and challenging constraints.

Requirements

Experience in a range of research and design methods including contextual enquiry, interviews, diary studies, questionnaire design, customer journey mapping, service blueprinting, creative workshop facilitation, storyboarding, service safari, persona development, co-creation, and paper prototyping.

Culture & Benefits

Inclusive environment, focusing on diversity and belonging.
Generous pension contribution of up to 15%.
Annual bonus award and share schemes.
Flexible benefits package, including discounted shopping.
30 days’ holiday plus bank holidays.
Wellbeing initiatives and generous parental leave policies.