TL;DR

Service Delivery Manager: Managing ongoing services to clients, ensuring that the service meets contractual requirements and service level agreements with an accent on service improvements based on service delivery realization and deviation. Focus on identifying areas for service improvement and value-add, constructing trend analysis, and conducting root cause analysis.

Location: Mumbai (ex Bombay)

Company

%hirify_global% is a company providing management of ongoing services to clients.

What you will do

Contribute to the management of day-to-day in-scope services to ensure they perform to contractual targets (SLAs and/or KPIs).
Gain a thorough understanding of the client's business and identify areas for service improvement and value-add where appropriate.
Help identify areas where quality checks are not in place and raise recommendations for get-well plans.
Construct trend analysis, root cause analysis, and other requested reports.

Requirements

Experienced Professionals.
Thorough understanding of the client's business.
Ability to identify areas for service improvement and value-add.
Skills in constructing trend analysis, root cause analysis, and other requested reports.

Culture & Benefits

Permanent contract type.
Professional communities and delivery excellence.