TL;DR

Tier 2 Technical Support Engineer (Cyber Security): Providing second-level support for EMEA and APJ-based customers, resolving technical issues and ensuring effective use of %hirify_global% products. Focus on troubleshooting complex customer issues, creating lasting customer experiences, and contributing to company-wide impact projects.

Location: Fully remote

Company

%hirify_global% is a cyber exposure management & security company, protecting the entire attack surface and managing an organization’s cyber risk exposure in real time.

What you will do

Take ownership of customer cases and troubleshoot customers’ technical issues.
Support customers in maximizing the use of %hirify_global% products.
Apply creativity and innovative ideas to enhance customer experience.
Collaborate with Operations, R&D, Solution Architects, Product, and Customer Success teams.
Work on projects within and with other teams to create a company-wide impact.

Requirements

At least 3 years of experience in a similar role.
Technical experience supporting Linux-based products.
Technical knowledge in Networking (L2/L3).
Experience composing SQL queries and working with Databases.
Industry experience in Cyber Security, particularly network security or application security.
Enjoy working with customers using excellent communication and problem-solving skills.

Nice to have

Web troubleshooting skills.
Knowledge of cloud computing concepts.
Experience with enterprise customer accounts.
Experience with Docker/Kubernetes-based environments.
Experience with Scripting languages (Bash, Python or equivalent).
BS degree in CS or equivalent.

Culture & Benefits

Work in a fully remote environment.
Be part of a team that collaborates hand in hand with various departments.
Opportunity to impact and ensure clients use %hirify_global% products effectively.
Contribute to the seamless onboarding, deployment, and ongoing development of customers.