Tier 2 Technical Support Engineer (Cyber Security)

TL;DR

Tier 2 Technical Support Engineer (Cyber Security): Providing second-level support for EMEA and APJ-based customers, resolving technical issues and ensuring effective use of hirify.global products. Focus on troubleshooting complex customer issues, creating lasting customer experiences, and contributing to company-wide impact projects.

Location: Fully remote

Company

hirify.global is a cyber exposure management & security company, protecting the entire attack surface and managing an organization’s cyber risk exposure in real time.

What you will do

• Take ownership of customer cases and troubleshoot customers’ technical issues.
• Support customers in maximizing the use of hirify.global products.
• Apply creativity and innovative ideas to enhance customer experience.
• Collaborate with Operations, R&D, Solution Architects, Product, and Customer Success teams.
• Work on projects within and with other teams to create a company-wide impact.

Requirements

• At least 3 years of experience in a similar role.
• Technical experience supporting Linux-based products.
• Technical knowledge in Networking (L2/L3).
• Experience composing SQL queries and working with Databases.
• Industry experience in Cyber Security, particularly network security or application security.
• Enjoy working with customers using excellent communication and problem-solving skills.

Nice to have

• Web troubleshooting skills.
• Knowledge of cloud computing concepts.
• Experience with enterprise customer accounts.
• Experience with Docker/Kubernetes-based environments.
• Experience with Scripting languages (Bash, Python or equivalent).
• BS degree in CS or equivalent.

Culture & Benefits

• Work in a fully remote environment.
• Be part of a team that collaborates hand in hand with various departments.
• Opportunity to impact and ensure clients use hirify.global products effectively.
• Contribute to the seamless onboarding, deployment, and ongoing development of customers.