TL;DR

Working Student Customer Success: Supporting the Customer Success team in optimizing customer value from %hirify_global%'s AI assistance, with an accent on SaaS customer management and data-driven account operations. Focus on identifying engagement opportunities, contributing to operations initiatives, and creating success materials.

Location: Munich HQ

Company

%hirify_global% is an AI-driven SaaS company that provides AI assistance to large enterprises to reduce software training and support costs.

What you will do

Support Customer Success Managers with day-to-day operations and customer relationships.
Analyze usage data and health metrics to identify customer engagement and adoption opportunities.
Contribute to Customer Success Operations initiatives, including building automations and executing one-to-many programs.
Create success materials such as guides, templates, presentations, demos, and videos.
Assist with administrative and operational tasks within the Customer Success department.

Requirements

Enrolled student in Business Administration, Management and Technology, Communication, or a related field.
Passion for customer interaction and a strong interest in SaaS, digital products, or tech.
Excellent written and spoken English (C1 equivalent).
Structured and proactive working style with attention to detail.
Comfortable working in a fast-paced, international environment.
Strong affinity for data and operational processes.

Nice to have

German language skills are a plus.
Basic experience with CRM tools (e.g., Salesforce, HubSpot) or CSM platforms (e.g., Planhat, Gainsight).

Culture & Benefits

Dynamic and inclusive work environment with experienced Customer Success professionals.
Flexible working hours (approx. 15–20 hours/week) to fit your study schedule.
Regular feedback and learning opportunities in an AI-driven SaaS company.