TL;DR

Tech Support Analyst: Providing first-line technical support for desktop, network, and datacenter infrastructure with an accent on troubleshooting complex technical issues and local application support. Focus on ensuring production stability, responding to IT requests in a timely manner, and collaborating with local and regional teams.

Location: Must be based in Seoul, South Korea

Company

%hirify_global% is a leading global wealth manager and universal bank headquartered in Zurich, Switzerland, operating in moreᴀ than 50 markets.

What you will do

Provide desktop support and troubleshoot issues related to desktop, network, and printers.
Offer first-line datacenter support, including network cabling, server and network hardware support, and backup tape handling.
Provide initial support for local applications and interact with users regarding requirements.
Participate in software or hardware projects rolled out to the location.
Respond to IT issues and requests promptly and handle system upgrades and break fixes independently.
Analyze known errors, find workarounds, and initiate process improvements.

Requirements

Ideally 3+ years of hands-on experience with desktop, server, or application support in a UNIX-Linux environment.
Hands-on database knowledge; basic understanding of network is an advantage.
Incentive to automate through scripting and tools such as JIRA, Splunk, GitHub, & Python.
Ability to solve complex issues, skilled in problem statement analysis and solution design thinking.
Confident communicator who can explain technology to non-technical audiences.
Capable of understanding client needs and translating them into products and services.

Nice to have

Knowledge in trading application and settlement system support.

Culture & Benefits

Emphasis on collaboration and teamwork to deliver IT solutions.
Supportive team and opportunities for growth.
Flexible working options when possible.
Inclusive culture that values diverse skills, experiences, and backgrounds.

Hiring process

Completion of one or more assessments may be requested during the application process.