Cloud/Site Reliability Engineer

TL;DR

Cloud/Site Reliability Engineer: Evolving cloud-hosted environments to be more self-aware, self-healing, and scalable, ensuring high availability and performance of applications and services. Focus on proactive monitoring, root cause analysis, and automation-driven remediation.

Location: Providence, RI, US

Salary: $117,880 - $240,000

Company

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers.

What you will do

• Design and refine monitoring strategies using tools like Dynatrace, Prometheus, and ELK.
• Develop and implement self-healing capabilities that proactively detect and remediate issues, minimizing manual intervention and downtime.
• Analyze operational workflows to identify repetitive tasks and transform them into scalable, automated solutions.
• Manage Cloud infrastructure and services.
• Participate in 24x7 On-Call rotation with after-hours support for critical incident response.

Requirements

• Hands-on experience in cloud operation or site reliability engineering field.
• Practical experience in public cloud infrastructure and services management (Azure / AWS public cloud knowledge would be preferred).
• Proficiency in scripting and automation (Terraform, PowerShell, Python, Bash).
• Experience with Infrastructure as Code (IaC) and GitOps principles.
• Hands-on experience on K8s and containers orchestration.
• Expertise in monitoring tools (Dynatrace, Datadog, Prometheus, ELK).

Nice to have

• Apply Agentic AI techniques to drive intelligent automation, optimize cloud services, accelerate troubleshooting and root-cause analysis, and enhance system resilience and recoverability.
• Familiarity with AI/ML Ops or AI-assisted observability tools.
• Thorough understanding of Java application workloads, and Java performance related topics.

Culture & Benefits

• Be part of a forward-thinking Cloud Infrastructure Engineering, Operations & Automation team that values prevention over reaction, automation over repetition, and collaboration over silos.
• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance.
• Paid time off, wellness programs, and identity theft insurance.