Customer Engagement Specialist

TL;DR

Customer Engagement Specialist (Lottery): Connecting customer needs with Brightstar's lottery technology, delivering engaging presentations and demos to drive product adoption and customer success with an accent on explaining complex features in simple ways. Focus on gathering customer feedback to shape product enhancements and collaborating with product, sales, and support teams.

Location: Providence, RI, US

Salary: $59,795 - $122,400

Company

Brightstar is an innovative global leader in lottery, delivering secure technology and comprehensive solutions for customers.

What you will do

• Lead engaging product presentations and onboarding sessions for customers.
• Support product demos and proof-of-concept activities, highlighting real-world use cases.
• Gather customer feedback to help shape future product enhancements.
• Partner with product, sales, and support teams to align on customer needs and priorities.
• Stay up to date on product features and roadmap developments.
• Help create clear, user-friendly presentation materials and product documentation.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 2 years of experience in customer engagement, training, enablement, or a related role.
• Experience working with technology or enterprise software products is a plus.
• Strong communication, presentation, and organizational skills.
• A collaborative mindset and a genuine interest in helping customers succeed.

Culture & Benefits

• Collaborative environment where your voice matters.
• Direct influence on customer experience and product evolution.
• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance.
• Paid time off and wellness programs.